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Welfare &
Advocacy
UMISA's welfare line for international students at Universiti Malaya — anonymous reporting, emergency contacts, and answers to the questions students ask most when something goes wrong.
Immediate danger:call 999 for police, ambulance or fire. UMISA's form is for support and advocacy, not emergency response. Do not wait for a website reply if someone is at immediate risk.
Useful Contacts
Save these numbers. We hope you never need them — but it's good to have them.
🚨Emergency Services
999🏦Student Finance Division (Bursari)
+60379673289 / +60379673491👨⚕️UM Student Clinic
+60379673544 / +60379676444🚓UM Auxiliary Police
+60379677070🛂Education Malaysia Global Services (EMGS)
+60327825888👩🎓Student Affairs Division (HEP - General)
+60379673506🏥Universiti Malaya Medical Centre (PPUM)
+60379494422🛎️UM Helpdesk / Information Technology Centre (PTM)
+60379674001🍀Talian Kasih (Social Support)
15999Useful Links
Helpful resources for international students at UM.
UM Spectrum (LMS)Purpose: The Learning Management System for accessing lecture notes, submitting assignments, and taking quizzes.
UM E-PayPurpose: The mandatory gateway for all university related administrative payments.
MAYA PortalPurpose: initial application, eval matters, Course registration, viewing results, checking your student profile, downloading the Student Confirmation Letter, And much more!
Official UM Contacts
Use the team that matches your question. If you are unsure, UMISA can help you find the right route.
Report an Issue
Your report is anonymous by default. Do not include passwords or unnecessary identifying documents. This form is not monitored as an emergency service. If you are in immediate danger, call 999 first.
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